Refund Policy

⚠️ Important Notice

Please read this refund policy carefully before purchasing. By completing your purchase, you acknowledge that you have read, understood, and agree to this refund policy.

1. Overview

At "DNA of Belly Dance," we stand behind the quality of our course content and instruction. However, due to the digital nature of our products and the immediate access provided upon purchase, our refund policy has specific terms and conditions.

Key Principle: We offer a 14-day satisfaction guarantee with specific conditions to ensure fairness for both students and instructors.

2. Refund Eligibility Timeline

Time Period	Refund Eligibility	Conditions
0-14 days	✅ Full refund available	Less than 20% course completion
15-30 days	⚠️ Partial refund (50%)	Exceptional circumstances only
30+ days	❌ No refund	Course access continues as purchased

3. Full Refund Conditions (14-Day Window)

3.1 Eligible for Full Refund:

Request made within 14 days of purchase
Less than 20% of course content accessed
No homework submissions made
Technical issues that cannot be resolved
Course content significantly different from description

3.2 NOT Eligible for Full Refund:

More than 20% of course content accessed
Homework submitted and feedback received
Participation in Zoom calls or group chats
Downloaded materials or certificates
Personal circumstances unrelated to course quality
Change of mind after significant course consumption

4. Package-Specific Refund Terms

4.1 SILVER (€299)

14-day full refund window
Standard eligibility conditions apply
Self-study package — no teacher support included
Platform access immediately revoked upon refund

4.2 GOLD (€499)

14-day full refund window
If a Zoom call has been attended, maximum 50% refund
Written or voice feedback received reduces refund eligibility
Platform access immediately revoked upon refund

4.3 DIAMOND (€749)

14-day full refund window (if no personalised services used)
Video feedback received = maximum 30% refund
One-on-one consultation used = no refund available
Exclusive 3-month bonus programme started = no refund available

4.4 Reservation deposit (€50)

The deposit secures your place and the price shown at the moment of payment
Fully refundable within 14 days of payment, if the remaining balance has not been paid
Once the full package is paid, the deposit becomes part of that payment and follows the refund terms of the package purchased
If the remaining balance is not paid before the course starts, the deposit does not expire: it is kept as a credit towards the next intake of the course, valid for 12 months

5. Refund Process Timeline

Step 1: Submit Request

Step 2: Review (1-3 business days)

We review your request and course usage to determine eligibility

Step 3: Decision (1 business day)

You receive notification of approval or denial with explanation

Step 4: Processing (3-5 business days)

Approved refunds are processed back to original payment method

Step 5: Account Deactivation

Course access is immediately removed upon refund processing

6. Non-Refundable Circumstances

No refunds will be issued for:

Failure to complete the course within access period
Personal scheduling conflicts
Difficulty level not matching expectations (course levels are clearly described)
Internet connectivity issues on student's end
Requests made after 30 days from purchase
Violation of terms of use
Sharing course materials or account access
Fraudulent payment methods

7. Technical Issues

7.1 Platform Problems

If you experience technical difficulties:

Contact our support team immediately
We will work to resolve issues within 48 hours
If unresolvable, full refund will be provided regardless of timeline
Document any technical issues with screenshots when possible

Note: Technical issues caused by platform providers (Kwiga, Zoom, etc.) that prevent course access will qualify for full refund regardless of usage.

8. How to Request a Refund

8.1 Required Information

Full name and email address used for registration
Order number or transaction ID
Purchase date
Specific reason for refund request
Course package purchased

8.2 Contact Methods

Refund Requests

Email: bellydancedna@gmail.com

Subject Line: "Refund Request - [Your Name] - [Order Number]"

Response Time: Within 24 hours

Alternative: Use contact form on main website

9. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can:

Delay resolution of your concern
Result in additional fees
Affect future purchase eligibility

Our Commitment: We will work with you in good faith to resolve any legitimate concerns about our course or services.

10. Alternative Solutions

Before requesting a refund, consider:

Course Extension: Additional time to complete if circumstances arise
Package Downgrade: Switch to a lower tier with partial refund
Credit for Future Courses: Apply payment toward future offerings
Additional Support: Extra help to overcome course challenges

11. Policy Updates

This refund policy may be updated periodically. Changes will:

Apply only to purchases made after the update date
Be communicated via email to active students
Be posted on our website with effective date
Not affect existing student purchases retroactively

Current Policy Effective Date: September 2026

💡 Before You Purchase

We want you to be completely satisfied with your learning experience. If you have any questions about course content, difficulty level, or technical requirements, please contact us before purchasing. We're happy to help you choose the right package for your needs.